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XacBank application

Please download XacBank app.

iOS phone

Android phone


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Frequently asked question

Click here to see frequently asked questions.

XacBank application

XacBank application will allow you to receive banking service anytime and anywhere in easiest and fastest ways without any necessity to come to the Bank Office.

Basic opportunities:

  • Transfer between your own accounts;
  • Transfer between XacBank accounts;
  • Interbank transactions;
  • International money remittances;
  • Payment of utility expenses;
  • View account balance;
  • View various account statements.

Additional possibilities:

  • Keep your private finances and control consumption expenses;
  • Check for the nearest branches and ATM locations;
  • View exchange rate information, exchange rate fluctuation graphs for the last 30 days, and convert currencies;
  • Compare loan conditions, calculation for mortgage and consumption loans;
  • Calculate savings interest rates by simple and compounded methods;
  • Receive information on XacBank products, news, and incentives;
  • Save loan repayment dates on your phone calendars;
  • Save transaction templates and account information for further use;
  • Change password for internet banking service;
  • Data measure – Application to measure and control the data usage.

Your mobile phone must meet the following requirements to use the application:

  • Android, iPhone, Blackberry models;
  • Internet connection;
  • To see location of branch offices, turn on GPS on your phone to locate your position.

PS: in places of internet unavailability, you can use Mobile banking service to check account balance and transfer funds within XacBank accounts.

Fees and commissions:

No additional fees will be charged for application usage.

Registration for service:

If you are already a user of internet banking service, you can log in into the application using your user name and password. If you are not yet registered, you can contact the nearest branch office with your valid ID card to register for Internet Banking Service. For more information CLICK HERE.

How to install on your mobile phones?

IPHONE
Android
  1. Enter App Store. 
  2. Search for XacBank.
  3. Click on the application found after search. 
  4. Click Free button. 
  5. Click Install; enter Apple ID and password to start download. Upon completion of download, the application will be installed automatically. 

Download link: App Store

  1. Enter Google Play. 
  2. Search for XacBank.
  3. Click on the application found after Search. 
  4. Click Install button 
  5. Click Accept and Download. Upon completion of download, the application will be installed automatically. 

Download link: Google play

Internet banking

How can I get Internet banking?

Individuals who have any accounts at XacBank can apply for our Internet banking service by the following channels:

  • Visit the nearest XacBank branch with your civil identification card;
  • Call 1800-1888 (Contact Center);
  • Apply from https://e-xacbank.com;

Legal entity:

  • Visit the nearest XacBank branch.

What types of service are available through the internet banking?

Following services except cash deposit or withdrawal are available in Internet banking:

Transaction:

  • Interbank and intrabank transfers;
  • International transfer (SWIFT);
  • Future dated transfer (Standing order);
  • Loan repayment;
  • Bill payment;
  • Custom’s payment;
  • E-receipt delivery by e-mail;

Products and services:

  • Get deposit backed loan;
  • Apply for debit card;
  • Apply for mobile banking service;
  • Apply for XacInfo notification service;
  • Apply for salary loan;
  • Request overdraft;

Inquiry:

  • Balance inquiry;
  • Account statement;
  • Loan installment schedule.

Is Internet banking available on my mobile phone?

Yes, you can upload our internet banking application on Android, iOS and Blackberry smart phones.

What to do if I forgot my login password?

In this case, please go to the https://e-xacbank.com click on button “Forgot password” just below “Login window” and enter your credentials. Once you’ve done, OTP will be sent either to your mobile phone or e-mail address. Using the OTP you can create/update the password.

Note: Your password must be at least 8 characters containing a combination of at least three of the following characters: uppercase letters, lowercase letters, numbers or symbols.
For instance, James2, JaMes@, jamesA2 etc.

What to do if I forgot my transaction code?

Please go to the https://e-xacbank.com click on Settings - Feedback - Forgot transaction code and provide your credentials. Using the OTP that will be sent either to your mobile phone or e-mail address,  you can create/update the transaction code.

What to do if I forgot my login name?

Please dial to our call center 1800-1888 or visit to the nearest branch.

How to change my login password or transaction code?

If you want to change your login password or transaction code, please go to the Settings - Change password, then you can change your security codes.

How do I add or remove accounts to/from my internet banking?

For individual user:

Please go to the https://e-xacbank.com click Settings - Account settings, and check the account(s) that you want to add to the internet banking and click "Add account" button. The function is available from XacBank mobile application also.

For legal entity’s user:

You can add account(s) to internet banking by submitting a letter of request and fill a request form.
For removing account(s), you can use Settings - Account settings and check the account(s) that you want to remove and click "Remove account" button. 

How can I update my transaction limit?

For individual user:

Please go to the https://e-xacbank.com click Settings - Feedback, then fill "Request to change a transaction limit" and send it.
Your transaction limit will be changed within 2 hours between 9.00 AM-6.00 PM on weekdays.

For legal entity’s user:
Legal entity can change its transaction limit by submitting a letter of request to the branch. 

When will customer of other banks receive my transferred money which I make through internet banking?

If amount of the transfer is below 1.0 million MNT (or USD1000), money will be transferred on-time, the beneficiary will get the money same time of money sent. If the amount of the transfer is more than 1.0 million MNT (or USD1000), the transfer will process within 2 hours on weekdays.

Do I need to use transaction code for every transactions?

Transaction code is not requested when transferring between your accounts.

Click here to see other FAQs